Returns & Refund Policy

HeyGuest is a digital subscription service that lets accommodation hosts create and share Digital Guest Guides. There is no physical product to return. This policy explains cancellation, billing and refund handling. HeyGuest is operated by TL Romburgh as a sole proprietor in South Africa.

Free — R0

The Free plan is available at no charge and is intended to remain available indefinitely.

HeyGuest Plus — R129 per month

HeyGuest Plus is a recurring monthly subscription billed in South African rand (ZAR). The 14-day Plus trial does not require a card and does not automatically convert into a paid subscription. A user must actively subscribe to begin paid billing.

Payments will be processed through Paystack or another supported provider once configured. International customers may incur currency conversion or other charges imposed by their payment provider or financial institution.

You may cancel HeyGuest Plus at any time. Cancellation stops the next renewal. Paid features generally remain available until the end of the current paid billing period.

After the paid period ends, the account returns to Free. Existing guides and Free-plan information are intended to remain available; Plus-only features or content may be hidden or disabled. A downgrade is not account deletion.

Except where required by applicable law or described below, subscription fees are generally not refunded for unused time in a billing period. Cancelling part-way through a month normally stops the next renewal but does not create an automatic pro-rata refund for the remainder of that month.

Nothing in this policy removes any rights to cancellation, refund or other remedies that apply under South African or other mandatory consumer law.

We will investigate requests fairly and may arrange a refund or correction where appropriate, including for:

• duplicate charges;
• incorrect amounts or charges not authorised by the account holder;
• payments made in error;
• a serious technical problem that materially prevents access to the paid service and cannot reasonably be resolved; or
• any situation where a refund or other remedy is required by applicable law.

We may first ask for details and attempt to resolve a technical issue. Decisions remain subject to applicable law and the circumstances of the case.

Email hello@heyguest.co.za and include the email address associated with the account, the transaction or billing date, the amount charged, the reason for the request and any supporting information. Do not email full card numbers, passwords or other sensitive payment credentials.

We may need to verify the account or transaction before taking action. Approved refunds will generally be returned through the payment provider to the original payment method. Timing may depend on the provider or financial institution.

If a recurring payment fails, we may notify you and allow a 7-day grace period to resolve it before restricting Plus features. If payment remains unresolved, the account may be limited to Free access while existing guides are intended to be retained. This is subject to platform and payment-provider capabilities and applicable law.

HeyGuest relies on third-party technology providers, including hosting and payment services. A temporary third-party interruption does not automatically entitle a customer to a refund, but significant service failures will be considered fairly and in accordance with applicable law.

We may update this policy from time to time. The latest version will be published on the HeyGuest website. Changes do not remove rights that apply under mandatory law.

TL Romburgh, trading as HeyGuest (sole proprietor)
2 Koringland Street
Swellendam, South Africa
hello@heyguest.co.za
https://heyguest.co.za/