Last updated: 4 September 2026
HeyGuest provides a digital subscription service that allows accommodation hosts to create and share Digital Guest Guides.
Because HeyGuest is a digital service, there is no physical product to return.
This Returns & Refund Policy explains how cancellations and refunds work for HeyGuest subscriptions.
HeyGuest is operated by TL Romburgh as a sole proprietor in South Africa.
Business address:
2 Koringland Street
Swellendam
South Africa
Email: hello@heyguest.co.za
HeyGuest currently offers monthly subscription plans.
The current paid plans are:
The Free plan is available at R0 per month.
There are currently no annual subscriptions.
You may cancel your paid subscription at any time.
When you cancel:
For example, if you cancel halfway through a monthly billing period, you will generally continue to have access until the end of that billing period, but you will not receive a refund for the unused portion.
After a paid subscription ends, your account may move to the Free plan.
The Free plan has its own features and limits.
If your account contains more Digital Guest Guides or paid features than are available under the Free plan, you may need to reduce or reconfigure your account.
You should not assume that all paid features or guides will automatically remain active under the Free plan.
Where necessary, you may contact HeyGuest regarding your account.
Because HeyGuest is a digital subscription service, payments are generally non-refundable once a billing period has started.
However, we may consider a refund in appropriate circumstances, including:
Refund requests are considered on a case-by-case basis where appropriate.
We aim to provide a functioning service, but technical problems can occasionally occur.
If a significant technical problem prevents you from accessing the paid HeyGuest service, please contact us at:
hello@heyguest.co.za
Please provide enough information for us to identify the account and understand the problem.
We may first attempt to resolve the technical issue.
Where the problem cannot reasonably be resolved and a refund is appropriate, we may consider a refund for the affected period.
If you believe that you have been charged twice or charged an incorrect amount, please contact us as soon as reasonably possible.
We will investigate the transaction and, where appropriate, arrange for the incorrect charge to be refunded.
Payments for HeyGuest subscriptions are processed through Paddle, which acts as the Merchant of Record.
Refunds, where approved, may be processed through Paddle and will generally be returned using the original payment method.
The timing of a refund reaching your account may depend on the payment provider or financial institution.
HeyGuest may rely on third-party services, including hosting, payment, email, analytics and other technology providers.
A temporary failure or interruption of a third-party service does not automatically create an entitlement to a refund.
We will, however, consider significant service failures fairly and in accordance with applicable law.
Nothing in this Returns & Refund Policy is intended to remove or limit any rights you may have under applicable South African consumer protection law.
Where applicable law provides a right to a cancellation, refund or other remedy, that right will continue to apply.
If there is a conflict between this policy and a mandatory legal right, the applicable legal right will prevail.
To request a refund or report an incorrect charge, contact:
hello@heyguest.co.za
Please include:
We may need to verify the account or transaction before processing a refund.
We may update this Returns & Refund Policy from time to time.
The latest version will be published on the HeyGuest website.
Changes will not remove rights that you have under applicable law.
TL Romburgh
2 Koringland Street
Swellendam
South Africa
Email: hello@heyguest.co.za
