Last updated: 4 September 2026
These Terms & Conditions govern your use of the HeyGuest website and platform.
HeyGuest is operated by TL Romburgh as a sole proprietor in South Africa.
Business address:
2 Koringland Street
Swellendam
South Africa
Email: hello@heyguest.co.za
By creating an account, purchasing a subscription or using HeyGuest, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the service.
HeyGuest is a digital guest guide platform for accommodation hosts.
It allows hosts to create digital guides containing information such as:
Guests access these guides through a web link or QR code.
HeyGuest is a software platform. It does not provide accommodation, travel, hospitality, booking or emergency services.
HeyGuest does not provide a guest messaging or guest communication service.
Guests do not create HeyGuest accounts and do not communicate directly with HeyGuest through a Digital Guest Guide.
Where a host includes a WhatsApp button or contact link, the guest is taken outside the HeyGuest platform to WhatsApp or another external service to communicate directly with the host.
Where a host includes a Google Review link, the guest is taken to Google or another external service to leave a review.
HeyGuest is not responsible for communications, reviews or interactions that take place on those third-party services.
To use the host platform, you must create an account and provide accurate information.
You are responsible for:
You must not share your account credentials in a way that allows unauthorised people to access your account.
HeyGuest is intended primarily for accommodation hosts, property owners, managers and related hospitality businesses.
You must use HeyGuest only for lawful purposes.
You are responsible for ensuring that your use of HeyGuest complies with any laws, regulations, licences or obligations applicable to your accommodation business.
You may create and manage Digital Guest Guides according to the features and limits applicable to your subscription plan.
Current subscription plans are:
R0 per month
Includes one Digital Guest Guide and the features displayed for the Free plan on the HeyGuest website.
R99 per month
Includes up to three Digital Guest Guides and the features displayed for the Stay plan on the HeyGuest website.
R249 per month
Includes up to five Digital Guest Guides and the features displayed for the Host plan on the HeyGuest website, including the applicable enhanced branding and review features.
Features, limits and plan inclusions may change over time.
The current plan information displayed on the HeyGuest website applies when you subscribe or upgrade.
The Free plan does not require payment.
HeyGuest may change the features or limits available on the Free plan from time to time, subject to applicable law.
If you cancel a paid subscription and move to the Free plan, you may need to reduce, reconfigure or otherwise adjust your Digital Guest Guides to meet the limits and features available under the Free plan.
Paid features are not guaranteed to remain available after moving to the Free plan.
Paid subscriptions are billed monthly.
There are currently no annual HeyGuest subscriptions.
Payments are processed through Paddle, which acts as the Merchant of Record.
By subscribing to a paid plan, you authorise the applicable recurring subscription payment according to the plan and billing terms presented at checkout.
Your subscription will normally renew automatically each month unless cancelled before the next renewal.
You may cancel your paid subscription at any time.
Cancellation prevents future renewal but does not normally provide a pro-rata refund for the current billing period.
After cancellation, your paid subscription and paid features will generally remain available until the end of the current paid billing period.
After that period, your account may move to the Free plan, subject to the Free plan’s features and limits.
If your account contains more guides or content than the Free plan permits, you may need to reconfigure your account, reduce your guides or contact HeyGuest regarding the available options.
Further details are set out in the HeyGuest Returns & Refund Policy.
Prices are displayed on the HeyGuest website and at checkout.
Prices may change from time to time.
Where a price change affects an existing recurring subscription, we will provide reasonable notice where required by law before the new price applies.
You retain ownership of content you upload to HeyGuest.
You are responsible for ensuring that you have the necessary rights and permissions to use:
You grant HeyGuest a limited licence to store, host, reproduce and display your content only as necessary to provide the HeyGuest service.
HeyGuest does not acquire ownership of your content.
Digital Guest Guides are designed to be accessed by guests through links and QR codes.
You acknowledge that information placed in a guide may therefore be accessible to anyone who has access to the relevant link or QR code.
You are responsible for deciding what information is appropriate to publish.
You should not place confidential, highly sensitive or unnecessary personal information in a Digital Guest Guide.
Hosts are responsible for keeping their Digital Guest Guides accurate and up to date.
HeyGuest does not verify:
HeyGuest is not responsible for loss, inconvenience or damage caused by inaccurate or outdated information supplied by a host.
HeyGuest is not an emergency service.
Emergency contact information included in a Digital Guest Guide is supplied by the host.
Guests should contact the relevant emergency services directly where necessary.
HeyGuest is not responsible for responding to emergencies or ensuring that emergency information provided by a host is accurate.
You agree not to:
We may suspend or terminate accounts that materially breach these Terms.
HeyGuest may integrate with or link to third-party services, including services such as:
These services are operated by independent third parties and may have their own terms and privacy policies.
HeyGuest is not responsible for the availability, functionality, security, content or policies of third-party services.
HeyGuest provides access to the software platform through its subscription plans.
HeyGuest does not currently provide paid setup, design, customisation or other professional services as part of the subscription.
Any assistance provided by HeyGuest in relation to using the platform does not create an obligation to provide ongoing consulting, design or implementation services.
We aim to keep HeyGuest available and functioning properly, but we do not guarantee that the service will always be available, uninterrupted or error-free.
The platform may occasionally be unavailable because of:
We do not provide a guaranteed uptime or service-level agreement.
Support may be provided through the contact details made available by HeyGuest.
We do not guarantee a specific response time.
Support is intended to assist with reasonable questions relating to use of the HeyGuest platform.
We may suspend or terminate an account where reasonably necessary, including where:
Where reasonably practicable, we will provide notice before suspension or termination unless immediate action is necessary.
You may request deletion of your HeyGuest account.
Following deletion, account information and guide content may be deleted, subject to information that we are legally required to retain or reasonably need to retain for legitimate legal, security or technical purposes.
You are responsible for retaining copies of any content you wish to keep.
The HeyGuest platform, website, software, design, branding, text, graphics and other materials provided by HeyGuest are owned by or licensed to TL Romburgh and are protected by applicable intellectual property laws.
You may use HeyGuest only as permitted by these Terms.
You may not copy, reproduce, modify, distribute, reverse engineer or commercially exploit the HeyGuest platform or branding without permission.
HeyGuest is provided as a digital software service.
To the extent permitted by law, HeyGuest does not guarantee that:
Hosts remain responsible for their accommodation business and the information they provide to guests.
Nothing in these Terms excludes rights that cannot legally be excluded.
To the maximum extent permitted by law, TL Romburgh will not be liable for indirect, incidental, special or consequential losses arising from use of HeyGuest.
This may include loss of profits, bookings, business opportunities, reputation, data or goodwill.
Where permitted by law, HeyGuest’s total liability arising from a claim relating to a paid subscription will be limited to the subscription fees paid by the relevant account holder to HeyGuest during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
To the extent permitted by law, you agree to indemnify TL Romburgh against reasonable claims, losses and expenses arising from:
Our collection and use of personal information is described in the HeyGuest Privacy Policy.
By using HeyGuest, you acknowledge that your information may be processed by HeyGuest and relevant service providers as described in that policy.
We may update these Terms from time to time.
Where appropriate, we will provide reasonable notice of material changes.
Your continued use of HeyGuest after an updated version takes effect constitutes acceptance of the updated Terms, subject to any rights you may have under applicable law.
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be subject to the jurisdiction of the appropriate South African courts, subject to any mandatory consumer rights that may apply.
Nothing in these Terms limits rights available to consumers under applicable South African law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms, together with the HeyGuest Privacy Policy and Returns & Refund Policy, form the agreement between you and HeyGuest regarding your use of the platform.
For questions regarding these Terms:
TL Romburgh
2 Koringland Street
Swellendam
South Africa
Email: hello@heyguest.co.za
